Return & Refund Policy
Return & Refund Policy
1. Returns
You have the right to return your order within 30 days of receiving it.
Items must be unused, unwashed, in their original packaging, and with all labels attached.
Please keep your proof of purchase or invoice.
2. How to Return an Item
Send an email to info@ecohavenshop.nl with your order number and reason for return.
We will then provide you with return instructions and a return label (if applicable).
Please note that unauthorized returns will not be accepted.
3. Exceptions
Certain products are non-returnable, including:
Perishable goods (such as food, flowers, or plants)
Personalized or custom-made items
Sale items and gift cards
4. Right of Withdrawal (EU Customers)
If your order was placed within the European Union, you have the right to withdraw from the purchase within 14 days without giving any reason.
The product must be unused, unwashed, and in its original condition.
A valid proof of purchase is required.
5. Refunds
Once we receive and inspect your returned item, you will be notified within 10 working days of the approval or rejection of your refund.
If approved, the refund will be processed via the same payment method used for your purchase.
Please allow a few additional days for your bank or credit card company to process the transaction.
6. Return Shipping Costs
Return shipping costs are on us. Contact info@ecohavenshop.nl
7. Defective or Incorrect Items
Please inspect your order upon receipt.
If you receive a defective or wrong item, contact us immediately at info@ecohavenshop.nl so we can evaluate and resolve the issue promptly.
Shipping Policy
Shipping Regions
We currently ship within the Netherlands and most countries in the European Union (EU).
If your country is not available at checkout, please contact us at info@ecohavenshop.nl , and we will do our best to assist you.
Processing Time
Orders are usually processed within 1–2 business days after payment confirmation.
Delivery times vary depending on stock availability and supplier location — typically 1 to 4 days for EU deliveries.
Shipping Costs
-
Free shipping for orders over €47 within the Netherlands and the EU.
-
For orders below this amount, standard rates will be automatically calculated at checkout.
Multiple Shipments
Some products are shipped directly from our trusted suppliers.
This means that orders containing multiple items may arrive in separate packages.
Delays & Support
We are not responsible for delays caused by customs procedures, courier issues, or other external factors.
However, we are happy to assist you with tracking your shipment or resolving delivery problems.
Please contact us at info@ecohavenshop.nl for support.
Contact Information
Eco Haven Shop
Sint Michielsgestelseweg 22b
5261 NH Vught, The Netherlands
E-mail: info@ecohavenshop.nl